Appointment Questions
Do I need to bring anything with me to check in?
Yes, Please bring a photo ID and your insurance card(s).
Why do I need to provide a picture ID and my insurance card every time I visit?
Centegra needs to verify your personal and insurance information each visit to protect your identity.
I gave my insurance to Centegra Hospital. Why don’t you have it?
Centegra Hospitals have a separate billing system than the physician practice. In addition, your insurance benefit coverage may be different for hospital services than it is for physician services.
How do I request an appointment?
There are two ways you may request an appointment:
- Call (815) 338-6600
- Make a request on-line
Billing Questions
Do I need to pay my co-pay or deductible at the time of service?
We require your coinsurance, co-payment and/or deductible to be paid at the time of service. We accept cash, check, money orders and credit cards.
How do I contact Centegra Physician Care Patient Business Services about my bill?
Centegra Physician Care Customer Service line is (815) 206-1073.
The switchboard is open to take your calls Monday - Friday 8:00 a.m. - 5:00 p.m. CST
What are the ways to pay my bill?
Centegra Physician Care has makes every effort to make paying your bill an easy process. There are three ways to pay.
Centegra Physician Care
13707 W Jackson Street
Woodstock, IL 60098
- Pay on-line
- In person at any of our locations
Please make sure to check our Payment and Billing Procedures page.
Important Forms:
Insurance Questions
Will Centegra Physician Care bill my insurance?
Yes, please bring your insurance card on the day of your service. You will also need to bring along any insurance forms your insurance company requires such as accident form, claim form, coordination of benefit form or a pre-existing condition form. Please bring any other health forms you think may be needed.
If I don’t have insurance coverage, will I be seen?
Centegra Physician Care will not withhold or delay emergency services because of a patient’s inability to pay. Centegra offers a variety of payment alternatives such as interest-free payment plans. A $50 deposit toward the charges for that day's visit is required. All major credit cards are accepted.
