Payment and Billing Procedures

At Centegra Health System, we understand that your medical bill and insurance details can  be confusing. It is our goal to make the process as easy as possible for you.

Centegra Physician Care Statement

Physician bills are based on the type of care you received. The amount you owe may include insurance deductibles, non-covered services or items, co-payments and co-insurance. We will file a claim with your insurance carrier. For certain types of insurance coverage there may be a balance due after your insurance company has processed your claim. If you have a balance or if you do not have insurance, we will mail a statement to you that shows the amount due.

Payment Expectations

Account balances are to be paid upon receipt of the statement. If you are unable to pay in full you should contact our Patient Business Service Representatives to make payment arrangements at (815) 206-1073.

Hospital-Services / Lab Charges

In addition to the Centegra Physician Care bill you received, you may receive bills from Centegra Hospitals and/or Centegra Clinical Lab (CCL)  who will bill you independently. Their services are not covered by the physician bill:

• Lake-McHenry Pathology (800) 942-3507
• McHenry  Radiology (815) 759-0800
• Centegra Physician Care Emergence Physicians (800) 355-2470
• Centegra Clinical Lab (815) 206-2838

Do I need to pay my co-pay or deductible at the time of service?

We require your coinsurance, co-payment and/or deductible to be paid at the time of service. We accept cash, check, money orders and credit cards.

How do I contact Centegra Physician Care Patient Business Services about my bill?

Centegra Physician Care Customer Service line is (815) 206-1073.

The switchboard is open to take your calls Monday - Friday 8:00 a.m. - 5:00 p.m. CST

What are the ways to pay my bill?

Centegra Physician Care has makes every effort to make paying your bill an easy process.  There are three ways to pay.

• Mail payment to:

Centegra Physician Care
13707 W Jackson Street
Woodstock, IL 60098

• Pay on-line
• In person at any of our locations